Shipping Policy

At Alwanova, we aim to deliver your order as quickly and smoothly as possible.

 Shipping Destinations

We currently ship to the following countries:

• United Kingdom

• Ireland

• Netherlands
  
  

• Germany

• United States

⏱️ Order Processing & Delivery Times

• Orders are processed within 1–2 business days

• Estimated delivery times:

  • UK, Ireland, Netherlands & Germany: 3–5 business days

  • United States: 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays, customs clearance, or local holidays.

📦 Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery every step of the way.

🌐 Customs & Import Fees

Alwanova is not responsible for any customs duties, taxes, or import fees that may be applied by your country’s authorities.

🚨 Delays or Lost Packages

If your order is delayed or appears to be lost, please contact us at support@alwanova.com, and we’ll be happy to assist you.

📍 Shipping Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.
Once an order has been processed, we are unable to make changes to the delivery address.